Refund and Return Policy

At Pragati Veda, we are dedicated to providing you with the highest quality Ayurvedic products and ensuring your satisfaction with every purchase. We take great care in packaging and shipping our products to maintain their integrity and authenticity. However, we understand that situations may arise where you may need assistance with your order.

If, upon receiving your order, you notice that the box is unsealed or there is a genuine concern about the product's quality, condition, or expiration date, please reach out to our customer support team within 48 hours of delivery. We kindly request you to provide us with proof of the issue, such as clear photographs or videos highlighting the problem.

We prioritize your satisfaction, and in the event of a valid concern regarding the product, we will gladly assist you with the following options:

Exchange: We will happily exchange the product for a new, sealed one of the same value. Our team will guide you through the exchange process, ensuring you receive a fresh and properly sealed item.

Refund: If an exchange is not feasible or you prefer a refund, we will initiate the refund process. Once we receive the returned item, we will process the refund to the original payment method used during the purchase.

Please note that due to the nature of Ayurvedic products and to maintain the highest safety and quality standards for all our customers, we do not accept returns for reasons other than those mentioned in the exchange policy.

Cancellations:
We understand that circumstances may change, and you may need to cancel your order. If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed or shipped. However, please note that we cannot guarantee cancellation once the order is in the processing stage.

Contact Us:
If you have any questions or concerns regarding our refund policy or need assistance with a damaged or defective item, please contact us at support@pragativeda.com. We will be happy to assist you and address your concerns promptly.